FAQ

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Frequently Asked Questions

Yes, We have been a SEC Registered Business since 2009. Our main office is located in Makati City.

Yes, you can book the tour packages promoted on our website. Nonetheless, we can always plan or customize everything for you, incase you can’t find a travel package that you want. Our main goal is to help you travel within your personalized needs and we want you to have a unique travel experience based on your different needs, interests and budget. Let us know how we can  help you in building your dream vacation by sending us an email at: info@unotours.com or call: (02) 800-3000.

A travel insurance protects you during your vacation. We highly recommend a travel insurance because it cover trip interruption, dental, emergency medical transportation, lost luggage, missed connection, itinerary change, accidental death, and financial default of airlines, cruise lines and tour operators. Some of our international tour packages already includes a travel insurance. For more information and verification of the travel insurance plan included on your package, you may contact our reservations specialists.

Email: info@unotours.com or Telephone: (02) 800-3000 are the best ways to get in touch with us regarding inquiries about personalized travel quotation or requests. Our office hours are from Mondays to Saturdays, 9:00 am – 6:00 pm (Manila Time)

You can pay through cash deposit. For more details, you may contact our reservations specialists for other options that they will provide.

Although our travel agency and website focus on frequent individual travelers, our expertise also includes organizing company outings, group meetings, corporate incentive programs and other transportation and transfer services. All types of travelers can contact us regarding their requests and we’ll assist you with all their travel needs.

The inclusions of your tour package are outlined in the package you have selected. For example, unless the breakfast is specifically written, the package only includes accommodation. To avoid confusion, kindly read the package prices, inclusions and exclusions on our website carefully. Keep in mind that if the item is listed on your quotation, in the inclusions section, then it is included on your package.

Tour exclusions depend on the package that you booked. For example, your pocket money, visas, medical fees, cost of optional activities and excursions, entrance fees to various museums and destinations visited (unless specified in the travel inclusions section), flights, departure taxes, and any meals that are not specified on your tour packages.

All our travel promos are offered on a seasonal or monthly basis depending on off-peak and peak seasons. For all promos and special packages please visit our special promos tab.

Once you clicked the “Book Now” Button, a notification will be sent to our system. In this case, we need to verify first if the hotel you reserved is available during the dates of your tours, subjecting the room upon availability. If it is not available, our reservation specialists will get in touch with you to recommend a hotel with a similar class.

  1. Adult: a guest age 12 or above.
  2. Child: a guest between the age of 3 to 12.
  3. Infant: a guest under 2 years old.
  4. Senior: guest age 62 or above (note a few airlines define a senior as age 65 or above).

The destinations that we offer are comprises of Europe, the Middle East and Asia as well as some famous places in the Philippines.

If you have encountered any concern or issue regarding your booking procedure, you may contact us directly with no middle man involved so we can address the concern right away.

We work with resorts, hotels, airlines and cruise lines to give access to the best deals possible. While you may be able to plan a less expensive vacation all by yourself, hiring a travel agency can save you more time as well as have the same quality yet affordable vacation that you want to have.

Rates are subject to change without prior notice.